AI is becoming increasingly popular, and it has been helping numerous individuals, companies, and events. Before, when people were asked what they thought about chatbots, they usually thought that it was all about customer support. However, nowadays, event chatbots are developing, and they can do a lot more than just attend to customer concerns.
In this article, we’ll explore some of the reasons why event chatbots are a must-have in 2025.
1. Full-Time Live Support
One of the most beneficial parts of having a chatbot in corporate event management is that it can provide instant answers to basic questions that attendees should know about. Some of these include the schedule, venue, registration details, and attire. Besides, for this type of information, many customers prefer chatting with chatbots instead of real people.
Usually, people opt to talk to human customer service if they have a specific concern that chatbots can’t answer.
2. Customised Attendee Experience
Nowadays, chatbots can create a personalised experience for customers. Since they keep the data from past chats, it’s easier to respond to humans based on how they interacted with chatbots.
For instance, if the corporate event offers a lot of activities, the chatbot may suggest a specific itinerary about how a guest may spend their day. Overall, the experience of the guest can be on the customised side, instead of the generic approach.
3. Seamless Registration and Entry
Instead of printing a bunch of copies of the guest list and other information you need for the event, you can utilise chatbots to help you with the registration process. In addition, you can include the FAQs before, during, and after they register, which can also serve as a reminder.
Meanwhile, if there are some misunderstandings, the chatbot can easily assist the guests with the right way to complete the form.
4. Instant Feedback Collection
After the event, you don’t have to collect papers from each of the guests. Instead, you can set up the survey, polls, and emoji ratings using chatbots. Since the participants may feel like they’re just chatting with someone, answering the post-event survey can be less daunting and may end up as a fun experience.
So, instead of allotting the time to do this, you can utilise your available resources to do other things to improve the experience of the guests.
5. Enhanced Event Participation
Speaking of elevating the experience of the guests, you can highlight the entertainment experience by creating reminders, shortcuts, and interactive maps. This allows the guests to feel more connected and involved in the gathering.
Another way that chatbots can engage guests is by asking for relevant information to boost leads and segmenting them into various categories. Some of these categories include first-time attendees, VIPs, and returning participants. Once they identify the category where a specific guest belongs, they can direct them to the right sales content.
6. Inclusive, Multi-Language Support
No matter what the language, the guest speakers, the chatbot can respond well. By utilising chatbots for your corporate events, you can save a lot of resources. However, if you opt for the traditional way of having customer service, you might need to hire a lot of staff, depending on the languages the guests speak.
Aside from the language, chatbots can also remind or notify guests about the sessions they signed up for. In addition, they can provide the information you need to go to the venue and remind you of the tasks you need to accomplish before going.
7. Data Collection and Analytics
As the chatbots interact with the guests, they collect data and use it to improve future responses. As organisers, you can easily collect the collected data and analyse it to come up with the best approach.
For instance, if you want to know the right approach to come up with better activities, you can easily ask the chatbot to ask the guests about their preferred formats. That way, they can easily enjoy the event.
8. Cost-Effective Corporate Event Management
As mentioned, you can save a lot of resources if you use a reliable chatbot. Besides, corporate event management can be daunting, so relying on a chatbot for a chatbot is easier than hiring multiple staff to do something that you can easily automate.
During the planning stage, instead of hiring staff for the event, you can use your resources to find the best corporate event chatbot. You can consult professional corporate event planners or partner with companies that are promoting their chatbots.
Final Thoughts
As AI and chatbots continue to develop, they’re no longer an option but a need as a part of corporate event management. But by utilising the benefits of chatbots, you can save a lot of resources, including manpower.
Are you interested in using a chatbot for your corporate event? Let us know your thoughts by commenting below!
ABOUT THE AUTHOR
Aliana Baraquio is a content writer for Pink Caviar Events Sydney, a full-service event management and decorative hire company located in Sydney. When she’s not typing out blog posts, you can find her watching anime series or baking cupcakes.
